Here, on our FAQ page, you can easily find tips, advice and answers to your questions regarding The Loving Nature products and service. This page is continually being updated and upgraded and is based on actual enquiries from our customers over time. For further questions, please get in touch with us via Chat or Email. We will answer your questions or concerns promptly and integrate them on this page.
We successfully replaced all our plastic jars with aluminium tins as an eco-friendly and more sustainable option. We use glass bottles and avoid plastic as much as possible in our packaging.
To minimise our packaging & waste:
We have reduced our postage wrapping/packaging footprint by reducing the size, the actual amount of packaging we use for posting the items and by going 100% plastic-free
We use corrugated paper as protective padding and cushion from impact, manufactured from recycled paper and fully recyclable
When needed, we use EcoFlo void fill. It is made from starch in a single-stage process (uses a lot less energy compared with the manufacturing process for the polystyrene version, which is multi-stage). It is 100% compostable, biodegradable and fully soluble when immersed in water
Plain brown packaging paper is being used for some products (from sustainable forestry sources)
We send our products in plastic-free paper padded envelopes, 100% biodegradable and recyclable or in recyclable green jiffy bags. These bags have a natural, 100% recycled, paper fibre lining; therefore they are a sustainable and eco-friendly alternative to plastic bubble wrapping
We print as much as possible on recycled paper that comes from 100% post-consumer waste
Our products contain no synthetic chemicals and use 100% natural ingredients. Wherever possible we choose certified organic ingredients. These ingredients are marked with an asterisk (*) in the ingredient list of each product.
No, we do not use GMO ingredients in any of our products. We make sure to request from our suppliers, documentation and proof that ALL of our ingredients were produced without the use of genetically modified organisms.
After opening, all products should be used within 12 months for maximum effect. With daily use, a full-size jar (60ml or 100ml) should last from 3 to 6 months depending on usage. The 15ml sample jar can even last up to 3-4 weeks. A little goes a long way so don’t apply too much.
As one of the ingredients in our deodorant is Organic Extra Virgin Coconut Oil we recommend speaking to your doctor before using. The coconut is a member of the palm family and is only a distant relative to the tree nut. The botanical distance between coconuts and tree nuts would suggest that people with tree nut allergies could tolerate coconut, but we recommend asking your doctor or conduct your research on this before using our deodorant.
If however, you decide to order any of our deodorants, we recommend a small 24-hour patch test behind the ear or inside elbow for any reaction to any of the ingredients on the product label. If you do have an allergy then be sure to seek medical advice before using any product you feel may have an adverse reaction to.
Our beard products are handmade from all-natural and organic ingredients. These come with detailed manufacturer safety data sheets (MSDS) about what’s contained in them and all the safety, health and environment assessments. We have also had zero complaints from customers after selling thousands of products and all our ingredients are reported safe for nut allergy sufferers. However, our products cannot be 100% guaranteed free from traces of nuts or other allergens as there is a slight possibility that they have been manufactured in a facility that processes tree nuts, but not necessarily on the same equipment.
Therefore, as with any skin or hair care product, there may be a certain percentage of people who are hypersensitive to them. If however, you decide to order any of our products, we recommend a small 24-hour patch test behind the ear or inside elbow for any reaction to any of the ingredients on the product label. If you do have an allergy then be sure to seek medical advice before using any product you feel may have an adverse reaction to.
Some people have sensitive skin that can react to sodium bicarbonate deodorants. Please do a small 24-hour patch test behind the ear or inside elbow, if you have any concerns. Even with 100% natural products, some skin types can become irritated so it is often down to whether a person can tolerate sodium bicarbonate or not. This mineral has highly effective natural antibacterial properties and many benefits for your health.
Because sodium bicarbonate is slightly alkaline, it can, for some people, cause redness by affecting their skin pH. We would suggest aiding the detoxification and balancing the skin pH process by rubbing raw organic apple cider vinegar (with the ‘Mother’) or fresh lemon juice on your pits and patiently continue use. Many of our customers reported this procedure as being highly effective. If persistent irritation occurs, discontinue use. Please consider using our Unscented Natural Deodorant, specially formulated for sensitive skin.
A woman’s skin becomes extra-sensitive to many substances during pregnancy. Our deodorants are safe for second and third trimester use. Some oils may cause sensitivity during pregnancy. For a full listing of pregnancy-safe essential oils, please visit this link or consult your doctor.
Our deodorant is 100% natural. It does not contain any parabens, aluminium salts or compounds, perfume or fragrance oils, propylene glycol, triclosan, sulphates or other harmful synthetic chemicals – ingredients commonly found in regular deodorants and antiperspirants. Our deodorants use natural ingredients to eliminate odour causing bacteria and ensure your underarm skin stays fresh all day.
Sometimes, quite rarely, the active ingredients can partially melt or separate in all-natural products. This could happen because we don’t use any binding agents, chemical hardeners, preservatives or liquefiers in our products. It also depends on several external factors like temperature, handling and storage, etc. That is absolutely normal and natural. If excessive melting occurs thoroughly stir the mixture then place it in the fridge for a short time until it hardens back. The product is still okay to use and will have the same properties as before! If still unsure of what to do, please contact us via Chat or E-mail. We are here to help!
For all products made in the EU, the rules require a product listing to also include a list of possible skin irritants or allergens at the end of the listing. Examples of these components are Geraniol, Limonene, Citronellol, Eugenol and Benzyl Benzoate which are naturally occurring components of essential oils. For instance, Benzyl Benzoate occurs naturally in Jasmine Oil and Ylang-Ylang Oil. Limonene, Geraniol and Citronellol are natural components of Rose Oil and Eugenol is a big part of Clove Oil. We will never use synthetic chemicals in our products!
Firstly, check you have filled in all required fields on the checkout page. If you still are unable to place your order then contact us, explaining the problem. Our Customer Service advisors will help you sort it out straight away!
We will post your order as soon as possible after cleared payment, either the same day, if payment is received by 1 pm or the next working day. Orders placed on Saturday or Sunday will be posted on Monday.
Once you have completed your transaction we’ll send you an email to confirm it. When it ships, you will receive a shipping notification. If for any reason you do not receive this emails, please check your spam and junk mail folders or contact us for assistance.
For orders shipped to customers based in the EU, there are no customs/import fees. For customers located anywhere else, taxes and import duties are the responsibility of the buyer. We are unable to determine the amount as this depends on the buyer’s country. Different countries have different rates for each product so it is best to check before placing an order to avoid disappointment.
Our products contain high concentrations of natural active ingredients so we package them in aluminium recipients or glass. We send all our products in Plastic Free Paper Padded Envelopes (100% Biodegradable and Recyclable ) or Recyclable ‘Green Jiffy Bags’. These bags have a natural, 100% recycled, paper fibre lining; therefore they are a Sustainable and Eco-Friendly alternative. We use corrugated paper as protective padding and cushion from impact, which is manufactured from recycled paper & is fully recyclable. Whenever needed we use EcoFlo Void Fill, manufactured from starch in a single-stage process (uses a lot less energy compared with the manufacturing process for the polystyrene version, which is multi-stage). This is a 100% Compostable and Biodegradable material and is also fully soluble when immersed in water. Plain brown packaging paper is also being used for some products (from sustainable forestry sources).
If your order hasn’t arrived within ten days it’s essential that you contact us straight away. Send us a message via the contact form with your order number, and we will be able to check the status of your delivery.
A customer must have an account to earn points. Guest users cannot earn points as the system requires a user ID for it to work. If the customer creates an account during the process of making their order, points will be earned for that order.
Check out all these simple ways you can earn points
200 loyalty points when you register an account with us – simply create an account with us and 200 loyalty points will automatically be credited to your new account!
100 loyalty pointsafter completing your first order – points are automatically credited to your account after completing the first order and can be redeemed against any future order(s).
Earn points buying our products – 1 point = £0.01 and 10 points can be earned for every pound spent; points will be shown on the respective product pages.
You will not have to pay to take part in The Loving Nature Affiliate programme. It is entirely free of cost. Moreover, each affiliate will be awarded a signup bonus! This bonus is created in the form of a referral with a description of “Sign Up Bonus”. You will see this on the “Unpaid Earnings” and “Referrals” sections of your affiliate dashboard.
Payments are made monthly through PayPal using the payment email address provided by you during the registration step. You can also choose Direct Bank Transfer/BACS (please contact us after registration if you prefer this method). Referred transactions will be settled every month. For example: If you make sales in March, your commission will be paid in April, giving us a full month to reconcile each of March sales.
Yes, you can use your affiliate link to promote our products both online and offline, as long as it is within our affiliate terms and conditions. Materials such as offline flyers, cards, or mailers can be great ideas for offline marketing campaigns. Note: All these promotional materials can be used for offline marketing campaigns only after the designs have been submitted to us for approval. In some cases, we can provide the designs to the affiliate.