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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Here, on our FAQs page, you can easily find tips, advice and answers to your questions regarding The Loving Nature products and service. This page is continually being updated and upgraded and is based on actual enquiries from our customers over time. For further questions, please get in touch with us via Chat or Email. We will answer your questions or concerns promptly and integrate them on this page.
1. Product Questions We successfully replaced all our plastic jars with aluminium tins as an eco-friendly and more sustainable option. We use glass bottles and avoid plastic as much as possible in our packaging. To minimise our packaging & waste: Because sodium bicarbonate is slightly alkaline, it can, for some people, cause redness by affecting their skin pH. We would suggest aiding the detoxification and balancing the skin pH process by rubbing raw organic apple cider vinegar (with the ‘Mother’) or fresh lemon juice on your pits and patiently continue use. Many of our customers reported this procedure as being highly effective. If persistent irritation occurs, discontinue use. Please consider using our Unscented Natural Deodorant, specially formulated for sensitive skin. For all products made in the EU, the rules require a product listing to also include a list of possible skin irritants or allergens at the end of the listing. Examples of these components are Geraniol, Limonene, Citronellol, Eugenol and Benzyl Benzoate which are naturally occurring components of essential oils. For instance, Benzyl Benzoate occurs naturally in Jasmine Oil and Ylang-Ylang Oil. Limonene, Geraniol and Citronellol are natural components of Rose Oil and Eugenol is a big part of Clove Oil. We will never use synthetic chemicals in our products!Where are The Loving Nature products made? All of our products are freshly handmade by us in our workshop in Pembrokeshire, Wales (United Kingdom) to a 100% natural recipe using the best and purest ingredients.Are you using sustainable packaging?Are your products vegan-friendly? Yes, our products are suitable for Vegans unless ingredients include beeswax.Do your products contain Certified Organic ingredients? Our products contain no synthetic chemicals and use 100% natural ingredients. Wherever possible we choose certified organic ingredients. These ingredients are marked with an asterisk (*) in the ingredient list of each product.Do you test the products on animals? No, The Loving Nature never has and never will test products on animals or buy ingredients from suppliers who do this.Do you use fragrance oils or essential oils? Our products are made using only the very purest essential oils. We would never use fragrance. Also, wherever possible we use certified organic essential oils.Are you using any GMO ingredients? No, we do not use GMO ingredients in any of our products. We make sure to request from our suppliers, documentation and proof that ALL of our ingredients were produced without the use of genetically modified organisms.Do your products contain Palm Oil? No, we don’t use any Palm Oil in our products.Since you don't use preservatives, how long do your products last? After opening, all products should be used within 12 months for maximum effect. With daily use, a full-size jar (60ml or 100ml) should last from 3 to 6 months depending on usage. The 15ml sample jar can even last up to 3-4 weeks. A little goes a long way so don’t apply too much.I have a nut allergy, can I use your cream deodorant? As one of the ingredients in our deodorant is coconut oil we recommend speaking to your doctor before using. The coconut is a member of the palm family and is only a distant relative to the tree nut. The botanical distance between coconuts and tree nuts would suggest that people with tree nut allergies could tolerate coconut, but we recommend asking your doctor or conduct your research on this before using our deodorant.My skin was irritated by your deodorant cream / I noticed a slight skin rash. Why is that? Some people have sensitive skin that can react to sodium bicarbonate deodorants. Please do a small 24-hour patch test behind the ear or inside elbow, if you have any concerns. Even with 100% natural products, some skin types can become irritated so it is often down to whether a person can tolerate sodium bicarbonate or not. This mineral has highly effective natural antibacterial properties and many benefits for your health.Is it safe to use your deodorant if pregnant? A woman’s skin becomes extra-sensitive to many substances during pregnancy. Our deodorants are safe for second and third trimester use. Some oils may cause sensitivity during pregnancy. For a full listing of pregnancy-safe essential oils, please visit this link or consult your doctor.What is the difference between your deodorant and a traditional one? Our deodorant is 100% natural. It does not contain any parabens, aluminium salts or compounds, perfume or fragrance oils, propylene glycol, triclosan, sulphates or other harmful synthetic chemicals – ingredients commonly found in regular deodorants and antiperspirants. Our deodorants use natural ingredients to eliminate odour causing bacteria and ensure your underarm skin stays fresh all day.What should I do if a product consistency changes? Sometimes, quite rarely, the active ingredients can partially melt or separate in all-natural products. This could happen because we don’t use any binding agents, chemical hardeners, preservatives or liquefiers in our products. It also depends on several external factors like temperature, handling and storage, etc. That is absolutely normal and natural. If excessive melting occurs thoroughly stir the mixture then place it in the fridge for a short time until it hardens back. The product is still okay to use and will have the same properties as before! If still unsure of what to do, please contact us via Chat or E-mail. We are here to help!I noticed on the ingredient list Benzyl Benzoate, Eugenol, Limonene etc. Aren't these parabens/artificial preservatives?
2. Ordering and ShippingWhat method of payment can I use? You can securely pay for purchases using your PayPal or Amazon accounts or by using a Debit/Credit Card.I cannot complete my order. What do I need to do? Firstly, check you have filled in all required fields on the checkout page. If you still are unable to place your order then contact us, explaining the problem. Our Customer Service advisors will help you sort it out straight away!How much does shipping cost? We currently offer free and fast delivery (typically 1-3 days) on all our United Kingdom orders for absolutely everything you will buy.Do you ship internationally? We certainly do, and we do it at the lowest rates possible. Europe is £2.99 per order and for all other destinations, delivery is £3.99. The parcels usually arrive in 3 to 7 days.When will my order be posted? We will post your order as soon as possible after cleared payment, either the same day, if payment is received by 1 pm or the next working day. Orders placed on Saturday or Sunday will be posted on Monday.How will you confirm my order? Once you have completed your transaction we’ll send you an email to confirm it. When it ships, you will receive a shipping notification. If for any reason you do not receive this emails, please check your spam and junk mail folders or contact us for assistance.What happens with duties and import fees? For orders shipped to customers based in the EU, there are no customs/import fees. For customers located anywhere else, taxes and import duties are the responsibility of the buyer. We are unable to determine the amount as this depends on the buyer’s country. Different countries have different rates for each product so it is best to check before placing an order to avoid disappointment. How are your products packaged and posted? Our products contain high concentrations of natural active ingredients so we package them in aluminium recipients or glass. We send all our products in Plastic Free Paper Padded Envelopes (100% Biodegradable and Recyclable ) or Recyclable ‘Green Jiffy Bags’. These bags have a natural, 100% recycled, paper fibre lining; therefore they are a Sustainable and Eco-Friendly alternative. We use corrugated paper as protective padding and cushion from impact, which is manufactured from recycled paper & is fully recyclable. Whenever needed we use EcoFlo Void Fill, manufactured from starch in a single-stage process (uses a lot less energy compared with the manufacturing process for the polystyrene version, which is multi-stage). This is a 100% Compostable and Biodegradable material and is also fully soluble when immersed in water. Plain brown packaging paper is also being used for some products (from sustainable forestry sources).My order has not arrived! What can you do? If your order hasn’t arrived within ten days it’s essential that you contact us straight away. Send us a message via the contact form with your order number, and we will be able to check the status of your delivery.I want to return my order. Our policy lasts 30 days from the date of purchase. If for any reason you change your mind regarding your purchase, you are eligible for a return. More details here.What if I miss the delivery and I don't collect my parcel from the local depot in time? When this happens we will refund the order costs (minus the outbound shipping) once we have received the parcel back.
3. Customer Rewards / Loyalty Points A customer must have an account to earn points. Guest users cannot earn points as the system requires a user ID for it to work. If the customer creates an account during the process of making their order, points will be earned for that order. Check out all these simple ways you can earn points You can easily redeem your points from your account dashboard (My Account -> My Loyalty Points -> Redeem Loyalty Points)How can I earn The Loving Nature loyalty reward points?How do I use/redeem my loyalty points?
4. Wholesale EnquiriesI want to become a Retailer/Stockist. What should I do? Thank you for your interest! We’re always looking for new and exciting companies to partner with so please fill in our registration form. We have a Wholesale Customer dedicated area here.
5. Affiliate Programme For our Affiliate Terms and Conditions click here How can I register for your affiliate program? All you have to do is to use our registration form and fill in your details. Once we confirm your account, you will get your unique affiliate ID and gain access to your dashboard.Do I have to pay to be an Affiliate? You will not have to pay to take part in The Loving Nature Affiliate programme. It is entirely free of cost. Moreover, each affiliate will be awarded a signup bonus! This bonus is created in the form of a referral with a description of “Sign Up Bonus”. You will see this on the “Unpaid Earnings” and “Referrals” sections of your affiliate dashboard.Is there a minimum payout amount? There is a minimum of £50 for the first payout, in order to avoid having people registering only for the signup bonus straight away. No minimum payout afterwards.Do I get my unique affiliate URL? Yes, you get a unique affiliate link that you can immediately use. Add this link to your website, outgoing emails, or even on your social media profiles (Facebook, Twitter, Instagram, etc.)How do I get paid my commissions? Payments are made monthly through PayPal using the payment email address provided by you during the registration step. You can also choose Direct Bank Transfer/BACS (please contact us after registration if you prefer this method). Referred transactions will be settled every month. For example: If you make sales in March, your commission will be paid in April, giving us a full month to reconcile each of March sales.Can I use my unique affiliate link for Offline Promotion? Yes, you can use your affiliate link to promote our products both online and offline, as long as it is within our affiliate terms and conditions. Materials such as offline flyers, cards, or mailers can be great ideas for offline marketing campaigns. Note: All these promotional materials can be used for offline marketing campaigns only after the designs have been submitted to us for approval. In some cases, we can provide the designs to the affiliate.