Our products are handmade in our workshop in Pembrokeshire, Wales, UK, by our small family business.

We carefully select high-quality ingredients for each formulation, choosing certified organic ingredients wherever possible. You can find the complete ingredient list and organic ingredient information on each individual product page.

Most of our products are vegan-friendly. The exceptions are products containing beeswax, which is an animal-derived ingredient and therefore not vegan.

Any beeswax used in our products is clearly shown in the ingredient list, so please check the individual product page if you are looking specifically for a vegan product.

Yes. Sustainability is an important part of how we package and send our products.

We use recyclable and reusable packaging such as glass bottles and aluminium containers wherever possible, while minimising plastic use. Where dispensing is required, some pumps and droppers contain small plastic, rubber or metal components.

Many products can also be ordered without a pump or dropper, allowing you to reuse one you already have.

For shipping, we use recyclable, biodegradable or compostable packaging materials wherever possible and continually look for ways to reduce unnecessary waste.

Yes. Wherever possible, we choose certified organic ingredients for our formulations.

Certified organic ingredients are marked with an asterisk (*) in the ingredient list on the relevant product page, so you can easily see which ingredients are certified organic.

The exact percentage of organic ingredients varies between products.

We do not use synthetic fragrance oils or perfumes to scent our products.

Our scented products use carefully selected essential oils, and wherever possible we choose certified organic essential oils.

We also offer a growing range of unscented and fragrance-free products with no added essential oils or fragrance, which can be particularly useful for people who prefer fragrance-free skincare and grooming products.

No, we don’t use any Palm Oil in our products.

No, we do not use GMO ingredients in any of our products. We make sure to request from our suppliers’ documentation and proof that ALL of our ingredients were produced without genetically modified organisms.

No, The Loving Nature never has and never will test products on animals or buy ingredients from suppliers who do this.

Yes. The beeswax used in our products is ethically sourced from suppliers who prioritise sustainability and hive welfare.

The wax is harvested in a way that does not harm the bees or colonies, and we only work with suppliers whose sourcing practices are consistent with our cruelty-free values.

Beeswax is clearly identified in the ingredient list of products that contain it.

Pregnancy can sometimes make skin more sensitive than usual, so we recommend checking the complete ingredient list of any product you are considering.

Some of our products contain essential oils or other botanical ingredients, while we also offer a range of unscented and fragrance-free options.

Because every pregnancy is different, if you are pregnant, breastfeeding or trying to conceive and have any concerns about a particular ingredient or product, we recommend discussing it with your midwife, doctor or other healthcare professional before use.

“Natural” and “organic” do not mean the same thing.

A natural ingredient is derived from a natural source, while an organic ingredient has also been produced and independently certified according to recognised organic farming and processing standards.

Wherever possible, we choose certified organic ingredients. These are marked with an asterisk (*) in the ingredient list on each product page.

Because formulations differ, the proportion of certified organic ingredients varies from product to product.

Shelf life varies depending on the product and formulation, so please follow the storage and period-after-opening information shown on the product packaging.

Many of our products are best used within 12 months of opening.

Always keep products properly closed and store them according to the instructions on the label, away from excessive heat, moisture and direct sunlight.

Some of our oil-based products, balms, butters and deodorant creams can naturally soften, harden or occasionally change texture when exposed to different temperatures.

This does not necessarily mean there is anything wrong with the product. Keep it properly closed and follow the storage instructions on the label.

If a balm or deodorant has softened considerably because of heat, it can usually be gently stirred and allowed to return to a cooler temperature.

If you notice an unusual smell, colour, appearance or any other change that concerns you, please contact us before continuing to use the product.

No. Ingredients such as Limonene, Linalool, Geraniol, Citronellol, Eugenol and Benzyl Benzoate are not parabens or artificial preservatives.

They are fragrance allergens that can occur naturally within essential oils. For example, an essential oil can naturally contain substances such as Limonene or Linalool even though these have not been added separately as fragrance ingredients.

Where required, these components are declared in the ingredient list so customers can identify potential allergens.

Everyone’s skin is different, and even natural or commonly used cosmetic ingredients can cause sensitivity or an allergic reaction in some people.

If you have sensitive skin, known allergies or are trying one of our products for the first time, we recommend checking the complete ingredient list and carrying out a small patch test before normal use.

If you experience persistent redness, itching, burning, swelling or another adverse reaction, discontinue use.

If you have a known or serious allergy, please seek appropriate medical advice before using a product containing ingredients you may react to.

No, we cannot describe our entire beard care range as nut-free.

Ingredients vary between products, and some of our beard care products contain ingredients such as Sweet Almond Oil.

If you have a nut allergy or another known allergy, always check the complete ingredient list of the specific product before use. We also cannot guarantee that ingredients are completely free from trace allergens originating elsewhere in the supply chain.

If you have a serious allergy or are unsure whether a particular ingredient is suitable for you, please seek appropriate medical advice before use.

• Comb and brush your beard frequently using a high-quality comb/brush.
• Consider using a beard straightener which can give amazing results (see this video for more detailed info)
• Develop a facial care routine including moisturizer, exfoliant, etc.
• Use styling products such as our Premium Beard Balm, which has helped others with similar issues or consider styling waxes or other products with a stronger hold if necessary.
• Be patient and consistent to achieve the desired results 🙂

Our cream deodorants contain Coconut Oil, but formulations can vary, so please always check the complete ingredient list of the particular deodorant you are considering.

If you have a diagnosed nut allergy, especially a severe allergy, we cannot determine whether a cosmetic product will be safe for you personally.

Please check the ingredients carefully and seek advice from your doctor or allergy specialist if you are unsure about their suitability.

With daily use, the 15ml sample tin can last around four weeks. A 60ml tin can last around four months, while a 100ml tin has been reported to last around six months, depending on usage. A little goes a long way, so don’t apply too much! 😊

Our natural deodorants are designed to control body odour without blocking the body’s natural perspiration process.

Unlike an antiperspirant, they do not contain aluminium salts to prevent sweating. Our deodorants are also free from parabens and synthetic fragrance.

Our scented varieties use essential oils, while our Sensitive Skin Deodorant is fragrance-free, essential-oil-free and bicarbonate-free, using magnesium hydroxide as its main deodorising ingredient.

The application can be a bit tricky for some, especially in cold weather when the deodorant naturally hardens, so here are a few application tips to make the process smoother and more comfortable:

1. Warm it up: before applying the deodorant, consider warming it up slightly by gently rolling it between your fingers or holding it against your skin for a few seconds. This can help soften the product. After a few seconds, it should glide on smoothly.

2. Apply it correctly: gently massage the deodorant into your skin using circular motions. This can help distribute the product and make it feel more comfortable. Use a light touch and let the deodorant naturally spread as you glide it over your skin. You don’t need to press hard.

3. Store it at the right temperature: it can be harder to apply if the deodorant is too cold. Keep it at room temperature to maintain a smoother consistency.

Customer application tip: “Put a pea-size blob under each pit to warm it (hold the arm down .. takes a few seconds), then smooth all over.”

Our deodorants are cosmetic products and are not intended to treat eczema or any other skin condition.

Some people with sensitive underarms prefer our Sensitive Skin Deodorant because it is unscented, magnesium-based and formulated without bicarbonate of soda or essential oils.

Do not apply deodorant to broken or actively irritated skin. If you have eczema or another diagnosed skin condition and are unsure whether a product is suitable for you, please check the ingredients and seek advice from your healthcare professional.

Natural deodorant (cream/paste type) takes a little time to get absorbed due to the raw, unrefined natural oils and butter they contain. However, allowing it to soak into the skin shouldn’t leave any stains or residue. Moreover, applying too much won’t give it enough time to get absorbed into the skin properly.

1. Try a lighter application, especially in hot weather, even if this means applying it twice daily. Always wash the area before re-applying to avoid product build-up and stains on your clothes, and ensure that the underarm skin feels relatively dry before putting on your shirts.
2. Before applying the deodorant, consider warming it up slightly by gently rolling it between your fingers or holding it against your skin for a few seconds. This can help soften the product. After a few seconds, it should glide on smoothly. We highly recommend waiting a minute or two before getting dressed whenever it is possible to do so.
3. A weekly or twice-weekly regime of gently exfoliating your armpits can also be beneficial. You can use something as simple as finely ground oats or a mesh body scrub cloth. This will help keep your armpits happy by removing dead skin cells and aiding the absorption of our deodorant.
4. Finally, you may use a laundry booster and soak your clothes before washing or pop it into your wash load to help you remove any current, stubborn stains. Using some vinegar and baking soda straight on the stain, leaving it on for a while, and washing it normally afterwards also works wonders.

Some people can be sensitive to particular deodorant ingredients, especially bicarbonate of soda or essential oils. Recently shaved, damaged or already irritated skin can also be more reactive.

If you experience persistent redness, itching, burning or irritation, discontinue use and allow the skin to settle.

Our Sensitive Skin Deodorant is an alternative formulated without bicarbonate of soda or essential oils and uses magnesium hydroxide instead. It is also unscented and fragrance-free.

If you have particularly sensitive skin, we recommend checking the ingredients and patch testing a new product before normal use.

Yes. Our deodorants are formulated without AHAs such as glycolic acid or lactic acid.

If you have particularly sensitive underarms, our Sensitive Skin Deodorant is also formulated without bicarbonate of soda, essential oils or added fragrance.

You can explore and order our products directly from our online shop, or find them on our eBay and Amazon stores. We’re also proudly stocked by a growing network of trusted retail partners, so you can shop with us in the way that suits you best.

Yes, you can place an order as a guest without creating an account. However, creating an account gives you extra benefits — you can view your order history, save your details for faster checkout, manage your preferences, and earn reward points every time you shop.

You can easily and securely pay for purchases using your PayPal and Amazon accounts or via Stripe by using any major Debit/Credit Card. We accept Visa, Mastercard, and American Express from customers worldwide. We also accept Apple Pay and Google Pay!

• Apple Pay enables frictionless card payments and eliminates the need to type card or shipping details manually.
• Google Pay allows you to make payments using any credit or debit card saved in your Google Account, including those from Google Play, YouTube, Chrome, or an Android device.
• Klarna lets you spread the cost of your order into flexible, interest-free instalments or pay up to 30 days later, giving you more control over your budget.
• Clearpay (also known as Afterpay) allows you to shop now and pay later in 4 automatic, interest-free payments, taken every two weeks.

All transmitted information is private and secure. Our shopping cart and your data are protected by industry-leading encryption. See our Privacy & Security Policy for more info.

Once you have completed your order, we’ll send you an email confirmation. When your order is dispatched, you’ll also receive a shipping notification.

If you don’t receive these emails, please check your spam or junk folder and make sure the email address entered with your order is correct.

If you still can’t find your confirmation, please contact us via Live Chator Email and we’ll be happy to help.

Orders placed and paid for before 1 PM are usually dispatched the same working day. Orders placed after 1 PM are normally dispatched the next working day.

Orders placed during weekends or UK bank holidays will normally be dispatched on the next working day.

Shipping is provided by Royal Mail unless otherwise stated.

Once your order has been dispatched, you’ll receive an email with your delivery information and, where applicable, a tracking number and direct tracking link.

Royal Mail is our main delivery partner, but not every service provides full end-to-end tracking. Some parcels may only show an update when delivery is attempted or completed, while others provide more detailed tracking information.

If you don’t see your dispatch email, please check your spam or junk folder. If your order has not arrived within 10 working days of dispatch, please contact us and we’ll be happy to help.

First, check that you have completed all required fields on the checkout page. Mandatory fields are marked with an asterisk (*).

If you still cannot complete your order, please contact us via Live Chat or Email and let us know what is happening. We’ll do our best to help you resolve the problem quickly.

UK orders normally arrive within 2–3 working days after dispatch, including Saturdays. During particularly busy periods, such as sales or the holiday season, Royal Mail deliveries can take longer, so please allow up to 5–10 working days after dispatch.

If your order appears to be delayed:

1. Check the delivery or tracking information in your dispatch email.
2. Check with other members of your household and neighbours in case the parcel has been accepted on your behalf.
3. Check with your local Royal Mail delivery office if appropriate, particularly if the parcel was too large to fit through your letterbox.

If your order has still not arrived after 10 working days from dispatch, please contact us with your order number and we’ll help investigate.

International delivery can occasionally take longer because of customs clearance or local postal delays. If an international parcel appears to be significantly delayed, please contact us and we’ll be happy to help.

If your order has not yet been dispatched, please contact us as soon as possible via Live Chat or Email and include your order number. If we are able to stop the order before dispatch, we will cancel it and arrange a refund.

Because we dispatch orders quickly, including same-day dispatch for many orders placed before 1 PM, it may not always be possible to cancel an order before it leaves us.

If your order has already been dispatched, you can return unused items in their original condition under our 30-day Returns Policy.

Our standard Returns Policy lasts 30 days from the date of purchase. If you change your mind, you can return unused items in their original condition within this period for a refund.

Please send returns to:

The Loving Nature – Returns
8 Hilton Crest
Nolton Haven
Haverfordwest
Pembrokeshire
SA62 3NW
United Kingdom

Please include your order number and name inside the parcel so we can process your return quickly. We recommend using a tracked service where possible and keeping your postage receipt.

Once we receive and inspect your return, refunds are usually processed within 24 hours to your original payment method.

Return postage and packaging costs are non-refundable, and gift cards are also non-refundable.

If you have already tried a product and it was not suitable for your skin or hair, please see our separate 14-Day Satisfaction Guarantee instead.

If you have tried one of our products and it isn’t suitable for your skin or hair, you may be covered by our 14-Day Satisfaction Guarantee.

Please contact us within 14 days of delivery. The product must be returned to us and should not be substantially used. Return postage is the customer’s responsibility unless the product is faulty, damaged or incorrect.

Once the returned product has been received and inspected, we will process the applicable refund.

For unused products or change-of-mind returns, our standard 30-day Returns Policy applies instead.

Standard UK delivery is completely free, with no minimum spend. Orders are normally sent with Royal Mail and usually arrive within 2–3 working days from dispatch, including Saturdays.

For faster delivery, Royal Mail Tracked 24 is available for £4.45. Royal Mail aims to deliver Tracked 24 parcels on the next working day when the order is placed and paid for before 1 PM, although this is an aim rather than a guaranteed delivery time.

During particularly busy periods, such as sales or the holiday season, standard deliveries may take longer. Please allow up to 5–10 working days after dispatch in these circumstances.

European Union

We do not currently offer direct delivery to EU countries through our website.

However, customers in the EU can order through our Amazon or eBay shops. VAT is usually collected at checkout when ordering through these marketplaces, which may reduce the likelihood of additional VAT charges on delivery.

Some countries may still apply customs duties depending on the product type, order value and local regulations. Estimated delivery is normally 3–5 working days from dispatch, although customs processing can cause delays.

Rest of the World

Worldwide delivery is available to most countries for a flat rate of £8.99. Estimated delivery is normally 6–7 working days from dispatch, although exclusions apply and customs processing can occasionally cause delays.

International orders may be subject to import VAT, customs duties or other charges set by the destination country’s customs authority. These charges are the responsibility of the recipient.

International orders may be subject to import taxes, customs duties, and additional fees. These costs are set by your local customs authority and must be paid by the recipient. We cannot predict or control them. In some countries, you may also need to provide identification (such as a Unique Identification Number, CPF, or Tax ID) before your shipment can be released.

This applies to destinations including Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

Create an account and make sure you’re logged in when shopping so your points can be added to your account.

You can currently earn points in several ways:

• Create an account: 100 points
• Place an order: 5 points for every £1 spent
• Write a product review or comment on a blog post: 50 points
• Refer a friend: 500 points once they make their first purchase
• Spend £30+: 50 bonus points
• Spend £50+: 100 bonus points
• Spend £75+: 150 bonus points
• Spend £100+: 250 bonus points

1 point = 1p, so 100 points gives you £1 off a future order.

Only registered customers can earn loyalty points, so remember to log in before placing your order. For more information, see our Rewards Programme page.

At checkout, simply enter how many points you’d like to redeem under “Apply loyalty discounts?” and your discount will be applied instantly.

There is no minimum spend and no minimum number of points required to redeem, and you can use as many available points as you like.

You can also view your points balance and history under My Loyalty Points in your account dashboard.

Points are valid for 365 days from the last time you earned or used points. You can keep them active by continuing to earn or spend points within that time.

Log in to your account and go to My Loyalty Points, where you’ll find your unique referral link. If you don’t see one yet, click the Generate Link icon.

Share the link with a friend or family member. When they create an account using your link, they’ll receive 100 welcome points. Once they place their first order through your referral, you’ll receive 500 points as a thank you.

Log in to your account and open the My Loyalty Points section of your account dashboard.

There you can see your current points balance, view how your points were earned or used, find your referral link and redeem your available points.

Please complete our Wholesale & White Label registration form. We normally review applications within 24 working hours. To help us process your application, please include your website, social media pages and details about your shop or business.

Yes. Approved wholesale customers receive 50% off RRP across our wholesale range. The minimum order value is £250, with a minimum quantity of 10 units per SKU. Free UK delivery is included. You can find more details on our Wholesale & White Label page.

Yes. The minimum order requirements for both wholesale and white label orders are:

• Minimum order quantity: 10 units per SKU
• Minimum order value: £250

Each size, scent or product variation counts as a separate SKU. For example, a 100ml shampoo and a 250ml shampoo are two separate SKUs and each requires a minimum of 10 units.

Yes. You can start with a single product or SKU.

The minimum quantity is 10 units per SKU and your total order must still reach the £250 minimum order value. If you choose only one SKU, you may therefore need to order more than 10 units to reach £250.

The initial £100 setup fee covers preparing the label design and print-ready artwork for your first white label order using your existing logo and brand assets.

If you later introduce new products, sizes, scents or variations, an additional setup fee may apply depending on the artwork required.

Yes. You can combine different products and SKUs to reach the £250 minimum order value, provided each individual SKU meets the minimum quantity of 10 units.

A SKU is a specific product variation. Different sizes, scents or versions of the same product each count as separate SKUs.

For example, a 100ml shampoo and a 250ml shampoo are two separate SKUs. If you order both, you would need at least 10 units of the 100ml size and 10 units of the 250ml size.

Wholesale products are supplied with The Loving Nature branding and are ready for you to resell through your own shop, website, salon, clinic or other permitted sales channels.

White label products use the same ready-made formulations but are professionally labelled with your own brand and logo, ready for you to sell as part of your own product range.

We do not currently offer separate wholesale or white label sample packs.

If you would like to try a product before placing a larger order, you can purchase the smallest available size through our normal retail shop.

If you already have an approved wholesale account, please place the trial purchase while logged out of your wholesale account or as a guest. The product will arrive with The Loving Nature branding, allowing you to try the formulation before committing to a larger wholesale or white label order.

UK delivery is free for wholesale orders. International wholesale orders are currently unavailable.

All wholesale and white label orders are payable in advance before production or dispatch.

Our preferred payment method is bank transfer (BACS), although alternative payment methods such as card or PayPal may also be available.

Our usual lead time for wholesale orders is 5–10 working days.

White label orders may take slightly longer where new label artwork needs to be created, approved, printed and applied before dispatch.

Yes. Our white label service includes label design, printing and application using your existing logo and brand assets.

You provide your logo, brand colours, fonts and relevant brand information, and we prepare the product label artwork for your approval before printing.

Please note that you must already have your own logo and brand identity. We do not create logos or complete brand identities.

Our white label service allows you to sell our existing ready-made products under your own brand without developing your own formulations.

1. Choose your products – Select the products you would like to sell. The minimum order value is £250, with a minimum of 10 units per SKU.
2. Send us your branding – Send us your existing logo, brand colours, fonts and relevant brand information.
3. Approve your artwork – We prepare your label artwork and send you a proof for approval before printing.
4. Receive and sell – Once approved, we print and apply your labels, prepare your products and dispatch your order ready for you to promote and sell.

The Loving Nature LLP remains the manufacturer and UK Responsible Person unless otherwise agreed in writing. We maintain the Product Information File (PIF), Cosmetic Product Safety Report (CPSR) and relevant compliance records, and notify products through the UK SCPN portal where required.

White label products are currently supplied for sale within Great Britain only: England, Scotland and Wales.

Yes. Our white label service uses our existing product range and wholesale pricing structure, with products supplied under your own branding.

The minimum order value is £250 and the minimum quantity is 10 units per SKU. An initial £100 label setup fee also applies to your first white label order and covers label design and preparation.

If you add new products, sizes, scents or variations later, an additional setup fee may apply depending on the artwork required.

No. We do not offer or seek dropshipping partnerships.

We also do not offer white label dropshipping or ship products branded with your label directly to your customers.

The Loving Nature branded wholesale products cannot be resold on third-party marketplaces such as Amazon, eBay, Etsy, TikTok Shop or similar platforms.

White label products can be sold on third-party marketplaces under your own brand and logo. However, marketplace approval, product listings, claims and platform-specific requirements remain the responsibility of the seller or marketplace account holder.

International wholesale orders are currently unavailable.

Our white label service currently supports products for sale within Great Britain only, meaning England, Scotland and Wales.

Northern Ireland, the Republic of Ireland, the EU and international markets are not currently supported under our white label setup, as these markets may require additional regulatory arrangements.

Go to My Account and complete the Register section.

Choose whether you are registering as an Individual Customer or B2B/Wholesaler, enter the requested details and submit the registration form. A link to set your password will be sent to your email address.

Once your account is set up, you can view your orders, manage your billing and shipping addresses, update your account details and access your loyalty points.

Go to My Account and click “Lost your password?” below the login form.

Enter the username or email address associated with your account and we’ll send you an email containing a link to create a new password.

If you don’t receive the email, please check your spam or junk folder.

If you’re still unable to access your account, contact us via Live Chat or Email and we’ll be happy to help.

You can find your order history anytime by logging into your account. From your account dashboard, you can view your recent orders, order again or print invoices.

Log in to My Account to manage your personal details.

From your account dashboard, you can update your billing and shipping addresses and change your password or other account information.

If you need help updating something you cannot change yourself, please contact us via Live Chat or Email.

Yes. Our Gift Wrapping Service costs £3.99 and can be added to your basket along with the products you would like wrapped.

We carefully pack your chosen products in a reusable and recyclable kraft gift box with biodegradable wood wool and natural jute twine.

You can have the gift sent directly to the recipient or delivered to you ready to give.

Yes. Add our Gift Wrapping Service and your chosen products to the basket, then enter the recipient’s address as the delivery address at checkout.

If you would like to include a personal message, add it to the order notes at checkout. We can write your message on the included gift tag or a small card if a longer message is needed.

We do not include invoices or pricing information inside gift-wrapped orders.

Yes. We offer digital The Loving Nature Gift Cards in values from £10 to £100.

After purchase, you will receive an email containing a unique gift card code. You can forward the email to the recipient or print it and give it to them.

The recipient can use the code at checkout to purchase products of their choice from our website.

No. Our digital gift cards do not expire, so the recipient can use them whenever they are ready.

Gift cards must be used in a single transaction and cannot be exchanged for cash. If the order value is higher than the gift card value, the remaining balance can be paid at checkout.

No. Gift cards cannot currently be used together with other coupon or discount codes.

Enter the gift card code in the coupon area at checkout and select “Apply coupon” to redeem it.