Do you have questions? We’ve got the answers!

Please check our FAQs for answers to common questions. We regularly update this page with information based on customer inquiries. If you can’t find what you need, reach out to us via Chat or Email, and we’ll be happy to help.

Product Questions

Our products are freshly handmade in our workshop in Pembrokeshire, Wales (United Kingdom), to a 100% natural recipe using the best and purest ingredients.

Yes, our products are suitable for Vegans unless ingredients include beeswax.

Our products contain natural active ingredients, plant extracts and infusions, so we use glass bottles and aluminium tins to preserve their integrity and as an eco-friendly and more sustainable option.
We avoid plastic as much as possible in our packaging and wrapping. We only use plastic when necessary to ensure you get the best results (i.e. droppers).
Being a small family business, there are many obstacles and challenges along the way, but we promise that we’ll always be looking for better alternatives, and as we grow, we will continue to improve!

To minimise our packaging & waste: 

  1. We have reduced our postage wrapping/packaging footprint by reducing the size and the actual amount of packaging we use for posting the items and by going 100% plastic-free
  2. We use corrugated paper as protective padding and cushion from impact, manufactured from recycled paper and fully recyclable.
  3. When needed, we use EcoFlo void fill. It is made from starch in a single-stage process (which uses a lot less energy compared with the manufacturing process for the polystyrene version, which is multi-stage). It is 100% compostable, biodegradable and fully soluble when immersed in water.
  4. Plain brown packaging paper is being used for some products (from sustainable forestry sources)
  5. We send our products in plastic-free paper padded envelopes, 100% biodegradable and recyclable or in recyclable green jiffy bags. These bags have a natural, 100% recycled paper fibre lining; therefore, they are a sustainable and eco-friendly alternative to plastic bubble wrapping.
  6. We print as much as possible on recycled paper from 100% post-consumer waste.

We use 100% natural ingredients, and whenever possible, we choose certified organic ingredients. These ingredients are marked with an asterisk (*) in the ingredient list of each product.

Our products are made using only the very purest essential oils. We would never use fragrance. Also, wherever possible, we use certified organic essential oils.

No, we don’t use any Palm Oil in our products.

No, we do not use GMO ingredients in any of our products. We make sure to request from our suppliers’ documentation and proof that ALL of our ingredients were produced without genetically modified organisms.

No, The Loving Nature never has and never will test products on animals or buy ingredients from suppliers who do this.

Yes, the beeswax we are using is certified cruelty-free. Our suppliers do not perform animal testing, and our beeswax supply comes from fair-trade farms that ethically harvest the wax, meaning that plenty of food and wax is left for the bees after the harvest.

A woman’s skin becomes extra sensitive to many substances during pregnancy. All our deodorants are safe for second and third-trimester use, with the Sensitive (unscented) version being safe throughout the pregnancy. All our herbal salves are safe to use in general, and if there are any restrictions, you will find them in the product description. For example, our Cayenne Salve, a natural pain relief cream, can help with pregnancy-related pain (lower back, buttocks, thighs, hips, legs, tension, stiffness, etc.). However, women who are breastfeeding, pregnant, or trying to become pregnant are advised to consult their healthcare provider before using capsaicin (the active ingredient in our salve).

All our ingredients come directly from nature, and we don’t use mineral oils, silicones, phthalates, parabens, or any artificial fragrance or colourings in our products, but some oils may cause sensitivity during pregnancy. For a full listing of pregnancy-safe essential oils, please visit this link or ask your midwife/doctor at your next antenatal appointment.

Our ingredients are all-natural, meaning they’re not synthetic/man-made in a lab. They all come from nature, but only a certain percentage have also been certified/approved as ‘Organic’ (grown using organic farming methods without synthetic fertilisers, genetically modified (GM) ingredients, herbicides, etc).

That’s why we only state the actual percentages (e.g. ‘100% Natural – 80% Organic’) as opposed to many companies who will use these terms to deceive consumers when they only use a very small percentage of natural and/or certified organic ingredients. It is similar to the idea of ‘Greenwashing’; we will never do that to our customers. What it says on the label is what’s in the product(s).

Our products have a shelf life of about 18 months unopened and roughly 12 months after being opened for maximum effectiveness and freshness. They should all keep well if you store them in a cool, dry place and always avoid exposing them to air.

 

 

Sometimes, quite rarely, the active ingredients can partially melt or separate in all-natural products (absolutely normal and natural). This could happen because our products don’t use binding agents, chemical hardeners, preservatives or liquefiers. It also depends on external factors like temperature, handling, storage, etc.

If excessive melting occurs, thoroughly stir the mixture and briefly place it in the fridge until it hardens. The product is still okay to use and will have the same properties as before!

For all products made in the EU/UK, the rules require a product listing to also include a list of possible skin irritants or allergens at the end of the listing. These components include Geraniol, Limonene, Citronellol, Eugenol and Benzyl Benzoate, which are naturally occurring components of essential oils.

For instance, Benzyl Benzoate occurs naturally in Jasmine Oil and Ylang-Ylang Oil. Limonene, Geraniol and Citronellol are natural components of Rose Oil, and Eugenol is a big part of Clove Oil. We will never use synthetic chemicals in our products!

Body/skin chemistry varies from person to person. Although we use the purest, 100% natural ingredients, we cannot guarantee that customers will not experience any reactions.

If you have a history of sensitive skin, any allergic reactions or have never tried The Loving Nature products before, please test the product(s) you purchase on a small area prior to use by performing a 24-hour patch test behind the ear or inside the elbow. If a persistent reaction occurs, please discontinue use.

Our beard products are handmade from all-natural and organic ingredients. These come with detailed manufacturer safety data sheets (MSDS) about what’s contained in them and all the safety, health and environment assessments. We have also had zero customer complaints after selling thousands of products, and all our ingredients are reported safe for nut allergy sufferers.

However, our products cannot be 100% guaranteed free from traces of nuts or other allergens as there is a slight possibility that they have been manufactured in a facility that processes tree nuts, but not necessarily on the same equipment.

As with any skin or hair care product, there may be a certain percentage of people who are hypersensitive to them. If you decide to order any of our products, we recommend a small 24-hour patch test behind the ear or inside the elbow for any reaction to any ingredients on the product label. If you do have an allergy, then be sure to seek medical advice before using any product you feel may have an adverse reaction.

One of the ingredients in our deodorant is Organic Extra Virgin Coconut. The Coconut is a member of the palm family and is only a distant relative to the tree nut. The botanical distance between coconuts and tree nuts would suggest that people with tree nut allergies could tolerate coconut, but we recommend asking your doctor or conducting your research on this before using our deodorant.

If you decide to order any of our deodorants, we recommend a small 24-hour patch test behind the ear or inside the elbow for any reaction to any of the ingredients on the product label. If you do have an allergy, then be sure to seek medical advice before using any product you feel may have an adverse reaction.

With daily use, the 15ml sample tin can last around four weeks. A 60ml tin can last around four months, while a 100ml tin has been reported to last around six months, depending on usage. A little goes a long way, so don’t apply too much! 😊

Our deodorant is 100% natural. It does not contain parabens, aluminium salts or compounds, perfume or fragrance oils, propylene glycol, triclosan, sulphates or other harmful synthetic chemicals – ingredients commonly found in regular deodorants and antiperspirants. Our deodorants use natural ingredients to eliminate odour-causing bacteria and ensure your underarm skin stays fresh all day.

The application can be a bit tricky for some, especially in cold weather when the deodorant naturally hardens, so here are a few application tips to make the process smoother and more comfortable:

1. Warm it up: before applying the deodorant, consider warming it up slightly by gently rolling it between your fingers or holding it against your skin for a few seconds. This can help soften the product. After a few seconds, it should glide on smoothly.

2 . Apply it correctly: gently massage the deodorant into your skin using circular motions. This can help distribute the product and make it feel more comfortable. Use a light touch and let the deodorant naturally spread as you glide it over your skin. You don’t need to press hard.

3. Store it at the right temperature: it can be harder to apply if the deodorant is too cold. Keep it at room temperature to maintain a smoother consistency.

Customer application tip: “Put a pea-size blob under each pit to warm it (hold the arm down .. takes a few seconds), then smooth all over.”

 

It does for most people living with eczema due to our soothing ingredients, but it depends on one’s sensitivity to the main active ingredient: Sodium Bicarbonate. This ingredient has some amazing properties and benefits but can be tricky for people with sensitive skin or eczema. We suggest starting with a 15ml sample size tin and testing if eczema worsens. If the skin/eczema reacts to it, it’s best to discontinue use.

A great alternative would be our sensitive/unscented version, which is bicarb-free and magnesium-based, but once again, we highly recommend starting out with a small tin and testing the product for any reactions before ordering a larger size.

Natural deodorant (cream/paste type) takes a little time to get absorbed due to the raw, unrefined natural oils and butter they contain. However, allowing it to soak into the skin shouldn’t leave any stains or residue. Moreover, applying too much won’t give it enough time to get absorbed into the skin properly.

  1. Try a lighter application, especially in hot weather, even if this means applying it twice daily. Always wash the area before re-applying to avoid product build-up and stains on your clothes, and ensure that the underarm skin feels relatively dry before putting on your shirts.
  2. Before applying the deodorant, consider warming it up slightly by gently rolling it between your fingers or holding it against your skin for a few seconds. This can help soften the product. After a few seconds, it should glide on smoothly. We highly recommend waiting a minute or two before getting dressed whenever it is possible to do so.
  3. A weekly or twice-weekly regime of gently exfoliating your armpits can also be beneficial. You can use something as simple as finely ground oats or a mesh body scrub cloth. This will help keep your armpits happy by removing dead skin cells and aiding the absorption of our deodorant.
  4. Finally, you may use a laundry booster and soak your clothes before washing or pop it into your wash load to help you remove any current, stubborn stains. Using some vinegar and baking soda straight on the stain, leaving it on for a while, and washing it normally afterwards also works wonders.

Some people have sensitive skin that can react to sodium bicarbonate deodorants. If you have concerns, please do a small 24-hour patch test behind the ear or inside the elbow. Even with 100% natural products, some skin types can become irritated, so it is often down to whether a person can tolerate sodium bicarbonate. This mineral has highly effective natural antibacterial properties and many benefits for your health.

Because sodium bicarbonate is slightly alkaline, it can, for some people, cause redness by affecting their skin pH. We suggest aiding the detoxification and balancing the skin pH process by rubbing raw organic apple cider vinegar (with the ‘Mother’) or fresh lemon juice on your pits and continuing use. Many of our customers reported this procedure as being highly effective. If persistent irritation occurs, discontinue use. Please consider using our Unscented Natural Deodorant, specially formulated for sensitive skin.

The short answer is yes. We have decided not to use AHAs (lactic, glycolic, malic, citric, or tartaric acid) or similar in our deodorants.

Long answer – most people looking for an ‘AHA functional deodorant’ do it due to hyperpigmentation and because they read online that these deodorants can help with dark pigmentation or discolouration caused by shaving or waxing, reduce inflammation, exfoliate, etc. There are some obvious benefits to using alpha-hydroxy acids (AHA) or beta-hydroxy acids (BHA), but also downsides and inconveniences. Plus, at the moment, there aren’t many scientific studies on how the continued use of AHA/BHA affects skin microflora in the long term.

AHA can increase the skin’s sensitivity to the sun, so you must wear sunscreen if the underarm area is exposed to the sun and up to one week after stopping use. Also, since AHAs are exfoliants, they may dry or irritate more than regular deodorants. The lower pH of AHAs compared to the skin is why some people can experience skin irritation when using AHAs

Acid exfoliants won’t act as antiperspirants, so you’ll still sweat, and if you are a heavy sweater, the acid might be washed away, rendering your AHA deodorant somewhat ineffective.

Those with dry or sensitive skin are advised to stay clear of using AHA deodorants or should take steps to counteract the potential for irritation. We see it as an unnecessary inconvenience, not something we like regarding how a deodorant should work.

Most natural deodorants are made with Sodium Bicarbonate, and this ingredient can sometimes lead to hyperpigmentation. Our highly effective Sensitive Skin Deodorant doesn’t contain this ingredient. It is also fragrance-free, perfect for people with extra sensitive skin. It shouldn’t cause hyperpigmentation, but as with any new product you put on your skin, we recommend a patch test first.

Ordering & Shipping

You can find and order our products in our shop here or via our eBayEtsy and Amazon shops. You can also purchase our products from our awesome stockists.

You can easily and securely pay for purchases using your PayPal and Amazon accounts or via Stripe by using any major Debit/Credit Card. We accept Visa, Mastercard, and American Express from customers worldwide. We also accept Apple Pay & Google Pay!

Apple Pay enables frictionless card payments and eliminates the need to type card or shipping details manually.

All transmitted information is private and secure. Our shopping cart and your data are protected by industry-leading encryption. See our Privacy & Security Policy for more info.

Google Pay allows you to make payments using any credit or debit card saved in your Google Account, including those from Google Play, YouTube, Chrome, or an Android device.

Once you have completed your transaction, we’ll email you to confirm it. When it ships, you will receive a shipping notification. If, for any reason, you do not receive these emails, please check your spam/junk folders to see if you typed your email address correctly. Otherwise, the server will reject our emails, and we can’t contact you.

If you still can’t find any confirmation from The Loving Nature or anything wrong on your side of things, please get in touch with us for assistance via Chat or Email.

We will post your order as soon as possible after the payment has cleared, either on the same day if payment is received by 1 p.m. or the next working day. Orders placed on Saturday or Sunday will be posted on Monday.

Firstly, check you have filled in all required fields on the checkout page. Mandatory fields are marked with an asterisk (*). If you still cannot place your order, don’t hesitate to get in touch with us via Chat or Email and tell us about the problem. We will do our best to sort this out for you quickly.

Royal Mail delivery times are indicative and usually are not guaranteed, especially at busier or exceptional times or circumstances. Due to the ongoing Coronavirus situation, Royal Mail (and their international partners) are still struggling with staffing levels and increased workload, resulting in longer than expected delivery times in some areas.

What to do:

  1. If possible, please kindly give them some extra time to deliver. Most orders arrive within 3-5 days after the estimated arrival time. Very rarely do any of our parcels get damaged or lost, with Royal Mail’s deliverability rate being usually very high.
  2. If there is no parcel in your letterbox, we would be very grateful if you could check with your neighbours and contact your local delivery office. Larger parcels wouldn’t fit through a standard letterbox, and the postman does not always leave a red ‘Something for you’ card behind. Please note that a form of your ID would be needed for collection from the delivery office.
  3. If your order hasn’t arrived in 10 working days after dispatch, you must immediately contact us to submit a claim for ‘loss, damage or delay’ with Royal Mail. They will investigate and get back to us. At this stage, we will offer to refund or resend your order, whichever you prefer.

Many factors can cause delays for international orders, especially now that the UK is no longer part of the European Union. Deliveries can sometimes take up to 30 working days due to stricter and time-consuming customs procedures put in place after Brexit.

We have no control over these aspects, but rest assured that we are always here for you. If there’s no sign of your parcel and no communication from your regional postal service/courier or customs authority, please get in touch.

An order can be cancelled only before it has been dispatched. To do so, be sure to get in touch with us immediately after placing your order via Chat or Email. We will then cancel and refund the order for you. Remember to include your order number in the email!

Our policy lasts 30 days from the date of purchase. You are eligible for a return if you change your mind regarding the purchase. The item(s) must be returned unused and in the same condition.
Please don’t send your purchase back without contacting us first to obtain a return merchandise authorization (RMA) number. That way, we can quickly identify the order when it returns to us and operate the return.

Please note: the buyer has to make arrangements to return the order using a tracked service and provide us with the tracking information (return postage and packaging will not be refunded).

When this happens, we will refund the order costs once we have received the parcel back (minus the outbound shipping in most cases).

We use Royal Mail, and your order will be delivered free of charge within 1-2 days, including Saturdays.
We aim to meet these delivery times, but deliveries may take a little longer during busy periods (sales, the holiday season, etc.). Therefore, please allow 5-10 working days for delivery.

We certainly do, and we do it at the lowest rates possible.

  • Europe* – £5.99 (delivery aim: 3-5 working days)
  • Rest Of The World – £8.99 (delivery aim: 6-7 working days).

*EU orders: from 1 July 2021, we cannot send parcels to any EU countries for orders placed through our website due to the recent changes in VAT rules between the EU and the UK. We are working on a solution with the relevant EU departments and our partners, so hopefully, we will resume this service soon.
In the meantime, you can still place your orders through our eBayEtsy or Amazon shops. They will display prices with the VAT included, and as long as the order is under 150€ or £130, there shouldn’t be any customs charges or extra fees.

As of 1 January 2021, all international orders may be subject to import taxes, customs duties and additional fees. Every country has a tax threshold from which a person begins paying taxes on an item. Any additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.

Customs policies vary widely, and customs duty may not apply to every international shipment; therefore, don’t hesitate to contact your local customs office for more information.

Loyalty Rewards

To start earning points, you must create an account with us so we can save your points to your account. Every time you shop with us, you’ll automatically earn points to redeem.

Unfortunately, if you choose to shop as a Guest, we can not save any points. For more information, see our Rewards Programme page.

You can redeem loyalty points for a coupon by logging into your account, clicking the ”My Loyalty Points” tab, and then navigating to the ”Redeem Loyalty Points” tab.

Points are valid for six months. Within this period, you must redeem/spend your points or earn extra points to extend the validity.
Essentially, you have 180 days after your last point transaction to either earn more points (make a purchase) or use your existing points (redeem the loyalty points for a coupon).
You can also share your love with your friends and family by sending them a coupon code to use in our shop.

Important note: reward coupons are valid for seven days after redemption.

Wholesale

We’re always looking for new and exciting companies to partner with, so please fill in our wholesale registration form here, and we’ll go from there.

Sorry, we do not seek or operate with any dropshipping partners at this time.

Resale of The Loving Nature trademarked wholesale goods through third-party vendors (e.g. eBay, Amazon, Etsy, etc.) is not currently permitted. Exception: private label orders.

Our minimum order requirements for wholesale are as follows:

  • Minimum order quantity (MOQ): 5 units per product (increments of 5)
  • Minimum order value: £150

Yes, we certainly do. Please note that a minimum order of £250 is required for private label orders. This applies to your first order only. After that, the minimum becomes £150. More details here.

We offer free UK delivery (until further notice). Wholesale international orders are currently suspended due to the many restrictions and regulations that have been introduced since Brexit.

My Account

If you have forgotten your password, you can request a password reset email by clicking the “Lost your password?” below the login button. You will be taken to a page to enter your username or email address. Then, you’ll receive a link to create a new password via email.
Once you receive your password reset email, follow the prompts in the email.

If you can’t remember your username or email address, contact us via Chat or Email, and we will help you reset it.

You can find your order history anytime by logging into your account. From your account dashboard, you can view your recent orders, order again or print invoices.

You can change your details anytime by logging into your account and editing your profile. From your account dashboard, you can manage your shipping and billing addresses and edit your password and account details.

Do you still have questions? Don’t hesitate to get in touch with us via Chat or Email. We are here to help!