Privacy & Security

Last Updated (April 13, 2022)

Your Privacy and Security are a top priority for us. We will never rent or sell any customer information to any other party. Our policy is fully compliant with the current law and has been updated to include the requirements of the General Data Protection Regulation (GDPR). This Privacy and Security Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.thelovingnature.co.uk (the “Site”).

Certified Security 

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Your Personal Information is Protected – we follow industry best practices to make sure your personal data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our site is regularly monitored for security issues like malware, malicious links, and phishing. Click on the TrustedSite badge to go to the verification page and verify our certification. TrustedSite independently validates and monitors the security and legitimacy of this site.

This Site is Secured with an SSL Certificate – transactions on our Site are protected with a 256-bit Secure Sockets Layer encryption (the most powerful SSL encryption available today). When you provide us with your credit card information, the information is encrypted using AES-256 encryption considered uncrackable by itself. Verify our SSL Security Report from Qualys SSL Labs (request a new scan if necessary) by clicking on the secure shopping badge.

We are PCI-DSS CompliantPayment Card Industry Data Security Standard requirements help ensure the secure handling of credit card information by our store and its service providers.

We adhere to the SCA Authentication Guidelines – the new European regulation from 14 September 2019 that mandates Strong Customer Authentication (SCA) for online card payments. All our payment gateways adhere to the standards set by PCI-DSS

Secure Payment Processing

If you choose a direct payment gateway to complete your purchase, like PayPal, Amazon Pay or Pay by Card (via Stripe), some of your data will be passed to the respective third party. That includes information required to process or support the payment, such as the purchase total and your billing information, Name, Email, Address, Phone, City/State/Postcode, Unique payment identifier, and Payment provider identifier.

The data is encrypted through PCI-DSS and is stored only as long as is necessary to complete your purchase transaction, to comply with the legal and regulatory obligations or for the purpose of fraud monitoring, detection and prevention. They might also retain data to comply with tax, accounting, and financial reporting obligations, and where data retention is mandated by the payment methods supported.

To better understand how our payment providers use and store the data shared with them, check their privacy and security policies directly:

Hosting company

SiteGround Hosting Ltd, host our Site. They provide us with an online platform that allows us to sell our products and services to you.

Your data is stored in SiteGround’s data storage and databases. They store your information on a secure server behind a firewall using the latest technologies available.

The personal information we collect

When you visit the Site, we automatically collect certain information about your device. That includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files that are placed on your device or computer and often include a unique anonymous identifier
  • Log files – track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site

How we use Cookies

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, understand how our website performs and analyze what works and where it needs improvement.

Like most websites, we use first-party and third-party cookies for several purposes.

  • First-party cookies are necessary for the website to function the right way. They do not collect any of your personal data.
  • Third-party cookies are used for understanding how the website performs, how you interact with our website, keeping our services secure and providing advertisements that are relevant to you. These types of cookies basically provide you with a better and improved user experience, but also help speed up your future interactions with our website.

See The Loving Nature’s Cookie Declaration below for information on the cookies we use and what they each do.

The below list details the cookies used in our website.

CookieDescription
__kla_idCookie set to track when someone clicks through a Klaviyo email to a website.
__stripe_midStripe sets this cookie cookie to process payments.
__stripe_sidStripe sets this cookie cookie to process payments.
_fbpThis cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
_gaThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_4Y9985KMS3This cookie is installed by Google Analytics.
_gcl_auProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
AWSALBAWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
AWSALBCORSThis cookie is managed by Amazon Web Services and is used for load balancing.
cThis cookie is set by Rubicon Project to control synchronization of user identification and exchange of user data between various ad services.
CONSENTYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
cookielawinfo-checkbox-advertisementSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analyticsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functionalThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-othersThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performanceThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsentRecords the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
frFacebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
KHcl0EuY7AKSMgfvHl7J5E7hPtKThis cookie is used to run the purchase facilities offered on our site through PayPal.
l7_azThis cookie is necessary for the PayPal login-function on the website.
mOur payment processor, Stripe, sets this cookie for fraud protection and diagnostics,
NIDNID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.
sc_fPaypal - This allows payment for items through the platform.
TawkConnectionTimeTawk.to, a live chat functionality, sets this cookie. For improved service, this cookie helps remember users so that previous chats can be linked together.
test_cookieThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
trustedsite_visitThis cookie is set by the provider McAfee for website security. This cookie is used for storing the number of visits.
tsPayPal sets this cookie to enable secure transactions through PayPal.
ts_cPayPal sets this cookie to make safe payments through PayPal.
tsrcePayPal sets this cookie to enable the PayPal payment service in the website.
twk_idm_keyTawk.to, our live chat functionality, sets this cookie to manage visitor connection. The cookie helps remember users so that previous chats can be linked together.
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
woocommerce_recently_viewedPowers the Recent Viewed Products widget. Displays a list of a customer’s recently viewed products.    
wp_woocommerce_session_63b840ae7b92f0ed495e94d7e6f272b4(wp_woocommerce_session_ ) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

 

Types of cookies

  • Necessary – absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. For example, these cookies allow you to log in to your account and add products to your basket, and checkout securely.
  • Functional – help to perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
  • Performance – used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
  • Analytics/Statistics – store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement. These cookies help provide information on metrics like the number of visitors, bounce rate, traffic source, etc.
  • Marketing/Advertisement  – used to personalize any advertisements that we might be showing you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
  • Preferences – help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.
  • Others – uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

How to control cookies

Your consent applies to the following domains: www.thelovingnature.co.uk. You can at any time change or withdraw your consent from the Cookie Declaration on our website.

 

In addition to this, you can block or delete all cookies that are already on your computer and can set most browsers to stop them from being placed. If you do this, however, some services and functionalities may not work. Different browsers provide different methods to manage cookies  To find out more about how to manage cookies, visit aboutcookies.org.

How we use your personal information

When you purchase something from our Site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and e-mail address. We use the Order Information that we generally collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations).

Additionally, we use the Order Information to communicate with you or screen the orders for potential risk or fraud. When in line with the preferences you have shared with us, to also provide you with information or advertising relating to our products or services.

We use the Device Information to screen for potential risk and fraud (in particular, your IP address), and more generally to optimise and improve our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Your personal information and third-party services

We share your Personal Information with trusted third parties to help us use your information to better understand and serve your shopping needs. For example, we use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here https://woocommerce.com/privacy-policy. Also, when you choose a direct payment gateway to complete your purchase, like PayPal, Amazon Pay or Pay by Card (via Stripe), some of your data will be passed to the respective third party (more in the ”Payment” section).

As you visit our Site, we are gathering information about your visit. We collect this information to improve our delivery of information and services to you. For that, we utilise technology from third-party companies like Google. We utilise Google Analytics to aid in website measurement. This software is employed to evaluate (anonymously and in aggregate) how people use The Loving Nature site. You can read more about how Google uses your Personal Information here https://www.google.com/intl/en/policies/privacy. Here you can opt out of Google Analytics https://tools.google.com/dlpage/gaoptout.

This kind of software provides de information about your device (computer, tablet, smartphone), the type of browser (Chrome, Safari, Firefox) and operating system (Windows, Macintosh, Android, iOS). This information helps us optimise the website based on the technologies the people are using to access our Site. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy and Security Policy or our Site’s Terms and Conditions.

Data retention

We generally store information about you for as long as we need it for the purposes for which we collect and use this information, and we are not legally required to continue to keep it. We will also store comments or reviews if you choose to leave them.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (e.g. marketing), we will ask directly for your consent. Also, we will provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@thelovingnature.co.uk

Disclosure

It is important to note that The Loving Nature does not sell, rent or lease any of your personal information.

Although, if required by law, we will release your personal information due to a search warrant, court order or other lawful requests, or to otherwise protect our rights.

How you can access, update or delete your data

You are entitled to access, correct or delete any personal information we have about you. Also, you have the right to lodge a complaint with a supervisory authority. You may request a copy of your data in an electronic format that you can take to other service providers. We will respond to your request within 30 days by providing a link to a location where the data can be downloaded or directly via e-mail.

To easily access, view, update, delete or port your data (where available) please sign in to your “Account” and visit your “Dashboard”.Please contact us for additional information and guidance for accessing, updating or deleting data.

If you request to delete your data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent that it is no longer required for any services or products purchased. Same if it is required for our legitimate business purposes or legal or contractual record keeping requirements.

Personal Data Breach

A “personal data breach” is a type of security breach that leads to the accidental or unlawful destruction, alteration, loss, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the provision of the Service.

In the unlikely event that your personal data is compromised, we will notify you without delay. The competent UK Supervisory Authority (ICO – Information Commissioner’s Office) will also be notified within 72 hours by e-mail with all the information about the extent of the breach, affected data, and any impact on the Service. Our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects (after we establish the likelihood and severity of the resulting risk to people’s rights and freedoms) will also be sent to the Information Commissioner’s Office at the same time.

Changes to this policy

We reserve the right to modify this Privacy and Security Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site.

After making any material changes, you will be notified here that our Privacy and Security Policy has been updated (see the ‘Last Updated’ section at the top of the page). That way you are aware of what information we collect, how we use it, and under what circumstances if any, we use or disclose it.

If this Site is acquired or merged with another company, your information may get transferred to the new owners.

Questions and contact information

If you have any questions, concerns or complaints about our Privacy and Security Policy, our practices or our services, please contact us by e-mail at info@thelovingnature.co.uk or by post to The Loving Nature, 8 Hilton Crest, Nolton Haven, Haverfordwest, Pembrokeshire, SA62 3NW, United Kingdom

Please also see our FAQs page where you can quickly find answers to your questions.